Manager of Customer Success

***PLEASE NOTE: We are not actively hiring for this position at the moment. We are only accepting resumes for future openings. If you are identified as a strong candidate, you will not hear back from us until an opportunity becomes available***

Fullpath is a fast growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP) . Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry.

Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line.

If you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you!

The Manager of Customer Success plays a key role in ensuring excellent customer experiences while driving business goals at Fullpath. You will lead a team, set performance goals, provide coaching, manage escalations, and support hiring and onboarding. This role involves improving processes and developing new workflows to enhance team success and customer satisfaction.

We’re seeking a creative problem-solver skilled in hiring, coaching, and retaining talent, with a strong ability to manage multiple client accounts and complex situations. Success requires excellent communication, adaptability, time management, and multitasking skills, along with the ability to implement new initiatives quickly.

This is a remote position with occasional travel requirements, reporting to an AVP of Customer Success.

• Oversee and lead a team of Customer Success Managers (CSMs), providing mentorship, training, and professional development to support their growth.
• Manage performance metrics tied to Customer Success, ensuring Fullpath initiatives are executed effectively and team goals are achieved.
• Set the standard for excellence in both internal and external meetings, communications, and client interactions.
• Design and lead impactful team meetings, fostering alignment and consistency in operational objectives.
• Communicate updates, changes, and shifting priorities effectively, leveraging strong change management principles.
• Provide structured feedback to direct reports, addressing challenges, opportunities, and overall performance.
• Ensure quality and consistency in service delivery across all CSM-managed accounts.
• Collaborate with clients and internal teams to drive success and strengthen partnerships.
• Partner with HR and business leaders to interview, hire, and onboard new team members.

• 5+ years in Customer Success within a B2B SaaS company.
• 3+ years of experience with digital marketing platforms (Google, Facebook, Google Ads, Bing, Google Analytics).
• 1+ year of experience managing teams or acting as a team lead.
• Automotive industry experience preferred.
• Proficient in CRM systems and data-driven decision-making.
• Skilled in building and implementing follow-up processes.
• Strong problem-solving, adaptability, and solutions-oriented work ethic.
• Excellent verbal and written communication skills.
• Valid driver’s license; ability to travel to travel domestically by plane
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future.
• Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role.
• Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity.
• Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication.

At Fullpath, we’re not just building groundbreaking AI—we’re redefining the dealership experience. As part of our team, you’ll have the opportunity to make a real impact while working alongside passionate, forward-thinking individuals who love what they do.

• Competitive compensation & comprehensive benefits—because your well-being matters
• Flexible, family-friendly environment that supports work-life balance
• Global team of innovators, collaborators, and go-getters who challenge and uplift one another
• Cutting-edge AI technology that delivers real value and solves complex challenges for our customers
• Fast-paced startup culture with endless opportunities for learning, growth, and ownership
• A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured

Join us in shaping the future of automotive retail—we’re just getting started.

Annual base starting salary: $100,000 - $120,000, depending on experience and other qualifications of the successful candidate.

Benefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match. 

In the meantime, you can get to know us a little better by checking out @lifeatfullpath on Instagram and Facebook.