Diagnostics & Pathology Management Assistant

Diagnostics and Pathology Management Assistant| FT| Perm| Remote| Salary DOE + Comprehensive benefits

We are one of the UK’s leading independent hospital groups and the largest in terms of revenue. From our 38 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology, and general surgery. We also operate a network of private GPs and provide occupational health services to over 700 corporate clients. We are the principal independent provider by volume of knee and hip operations in the United Kingdom.

The group was founded with the acquisition and re-branding of 25 Bupa hospitals in 2007. Since then, Spire Healthcare has made significant capital investments in its estate and continues to deliver successful and award-winning clinical outcomes and high levels of patient satisfaction.

Spire is listed on the London Stock Exchange and is a member of the FTSE 250. We were the first private hospital provider to publish outcomes data on our website, and we have received awards for our clinical quality and high levels of patient satisfaction.

Spire Healthcare is committed to the highest quality of patient care. Working in partnership with over 8,760 experienced consultants, we delivered tailored, personalised care to approximately 926,500 inpatients, outpatients, and day case patients in 2022.Patients, consultants, and general practitioners trust Spire Healthcare to deliver the high-quality care they expect from a leading private healthcare provider.           

As the Diagnostics and Pathology Management Assistant you will be required to skilfully manage specific areas in support to the Director of Diagnostics for focusing effectively on strategy implementation and leading the business. You will manage the Pathology Service Level Agreements (SLA) with NHS Trusts ensuring delivered accordingly in line with specific legal requirements and timeframes.

Key General Responsibilities:

• Managing the Director of Diagnostics diary, proactively assessing and prioritising demands on his time whilst taking in to account eleventh hour conflicting business needs.
• Arranging and coordinating diaries with members of the Executive, Imaging and Pathology SMT.
• Coordinating all travel for the Director, correlating to the needs of the business.
• Liaising with peer executive assistants, external customer and key stakeholders, scheduling meetings and addressing any diary conflicts that may arise, in order to achieve the best results for all concerned parties.
• Attending monthly SMT (Pathology and Imaging) meetings for both the Pathology and Imaging remit, acting as secretary. Proactively drive the Agendas, minutes and action tracking through to discharge within a timely manner. Travel where necessary in support of said meetings.
• Supporting the Director of Diagnostics with the coordination, preparation and submission of papers to the Executive Committee.
• In the absence of the Director of Diagnostics monitoring the Inbox, responding to queries and redirecting, where relevant.
• Producing and formatting various documentation, presentations and reports working to agreed deadlines.
• Forging relationships with the Company Secretary’s office in relation to board and executive meetings, papers and legal documents for executive signatures.
• Ambassadorial role comfortable with high level liaison with external business contacts.
• Assisting the Director of Diagnostics and Senior Management Team in establishing and maintaining good relations with all internal and external customers.
• Enabling rapid access to relevant past correspondence, papers and documents by maintaining a well-organised electronic filing system.
• Successfully negotiating with and influencing key decision makers across the business, and externally when required.
• Planning small and large scale conference events from concept to completion on behalf of the Director of Diagnostics and his team.

Contract Management Key Responsibilities:

• Acting as a contract owner ensuring all SLA’s with 3rd party providers, namely UK NHS Trusts, are delivered within the specific timeframes. Forging relationships with the Trusts where able.
• Driving engagement with NHS Trusts and Hospital Directors in respect of the requirements of the Pathology service requirement. Liaising with the Lab Manager as appropriate.
• Drafting and negotiating terms and conditions of the SLA with the respective 3rd party supplier. Involving Spire Legal for advice on specific areas of contention.
• Raising concerns to the Director of Diagnostics, Legal or Commercial where appropriate.
• Transparency and visibility of the SLA status on a monthly basis to the Director of Diagnostics and senior management team – producing a report for the laboratory medicine monthly meeting raising any concerns and risks to the business.
• Communicating internally and externally with the relevant parties to ensure that all are aligned and raise appropriately with the Director of Diagnostics and relevant member of the SMT, any risks or delays.
• Managing the SLA Master spreadsheet updating accordingly thus maintaining an accurate log.

Key Requirements:

• Impeccable organisational skills, attention to detail with the ability to prioritise multiple tasks seamlessly
• Calm under pressure and capable of communicating with all levels in a professional manner
• Competent in taking and producing minutes to a high standard
• Forward thinking and proactive approach to problem solving
• IT literate and a competent user of the MS Office suite of products with excellent keyboard skills
• A good level of education to at least O level/GCSE standard,
• Experience in production and editing of larger papers and reports.
• Customer focus and excellent attention to detail,
• Confident and professional telephone handling and written skills.

The ideal candidate might also have:

• Understanding of basic English law and contract management.
• Pathology or Healthcare experience
• Experience in project or contract management
• Ability to draft and negotiate 3rd party SLA’s through to execution

Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free wellness screening
• Private medical insurance
• Life assurance

Spire Healthcare is committed to creating an environment that will attract, retain, and motivate its people. We are an equal opportunities employer, committed to the health and wellbeing of all our colleagues and consultants.

We firmly believe that it is our people that make the business successful, and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We, therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.

For us, it's more than just treating patients; it's about looking after people.

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